Effective Date: 19 December 2025
Rechallenge (“we,” “our,” or “us”) is a brand owned and operated by Radhika Enterprises. This Shipping Policy outlines how orders are processed, shipped, and delivered to our customers.
1. Order Processing Time
- All orders are processed within 1–2 business days after successful payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
2. Shipping & Delivery Timeline
- Estimated delivery time is within 5 business days from the date of order confirmation.
- Delivery timelines may vary depending on location, courier partner, weather conditions, or unforeseen circumstances.
3. Shipping Coverage
- We currently ship to locations within India.
- For remote or non-serviceable areas, delivery may take additional time or may not be available.
4. Shipping Charges
- Shipping charges (if applicable) will be clearly displayed at checkout.
- Any additional charges such as COD fees or location-based charges will be communicated before order confirmation.
5. Order Tracking
- Once your order is shipped, tracking details will be shared via email, SMS, or WhatsApp.
- Customers can track their shipment using the provided tracking link.
6. Delivery Conditions
- Orders will be delivered to the address provided at checkout.
- Please ensure that the shipping address and contact details are accurate.
- Rechallenge is not responsible for delays or non-delivery caused by incorrect address information.
7. Delays & Exceptions
While we strive to deliver all orders within 5 days, delays may occur due to:
- Natural disasters or weather conditions
- Courier partner delays
- Government restrictions or lockdowns
- Unforeseen operational issues
In such cases, customers will be informed accordingly.
8. Damaged or Lost Shipments
- If a product is received damaged, please contact us within 24 hours of delivery with supporting photos or videos.
- In case of lost shipments, we will coordinate with the courier partner and provide a replacement or refund as applicable.
9. Changes to This Policy
Rechallenge reserves the right to update or modify this Shipping Policy at any time without prior notice. Changes will be effective upon posting on our platform.
10. Contact Information
For shipping-related queries, please contact:
Radhika Enterprises
Brand: Rechallenge
Email: contact@rechallenge.in